Privacy & Safety
Total Radiators is committed to protecting your personal information. This statement explains our practices for this Web site.
1. WHAT PERSONAL INFO WE GATHER
We gather personal information that we need to know when you ask us to do something for you. For example, when you register you give us your email address and a password. When you buy from us, you provide us with your billing details and answer questions related to providing your products and services.
2. HOW WE USE IT
We only use the personal information we gather for purposes that you have agreed to - mainly, to offer you our service and products.
3. WHO HAS ACCESS TO IT
Only people within Total Radiators and our suppliers who need to access your personal information can access it; for example, our customer care and order processing teams needs to know your email and delivery address.
4. HOW WE SHARE IT
We do not sell or provide your personal information to any third parties outside of our supply chain.
We might share your personal information under the following circumstances:
We have your consent.
We are required to share customer information by law, to protect the interests of the company or in the discharge of public duty.
We need to share your personal information with a business partner in order to provide products or services you have requested. Our business partner's use of your information is restricted to the delivery of the products or services you have requested.
5. HOW YOU CHANGE OR REMOVE IT
You have access to your personal information that we retain. We try to keep your personal information accurate and up to date. If you'd like to change or remove your personal information, please contact us.
We use current security measures to safeguard your personal information. All the personal information you provide us is stored in a secure computing environment protected by secure firewalls to prevent unauthorized access. We control access so that only people who need to access the information can. To login and use our services (create and manage your orders) you must use a unique, confidential Total Radiators user ID (which is your email address) and password. We store your password in an encrypted form so we do not know what your password is and in the highly unlikely event of an unauthorised access to our database nobody will ever be able to discover it.
7. CREDIT CARDS
We do accept credit card payments through established and well known merchants such as PayPal, Stripe, iZettle and Wix Payments. If you provide us with your credit card details by phone it will only be used for the purchase you have requested . If someone uses your credit card to make an unauthorised purchase, check with the institution that issued your card to find out what the exact liability is.
We never sell or share email addresses. Never, ever.
Our Web site stores information in a small text file (a cookie), on your computer. We might use what is called a "persistent cookie," which is stored as a file on your computer and remains there when you close your Web browser. The cookie can only be read by the Web site that created it when you visit that site again.
Total Radiators stores your login data (your password is encrypted) in the cookie that we place on your computer. We use this cookie to determine if you have visited the site before and to make it easier to login and access your personal account.
We may amend this privacy and security statement from time to time. If we make any substantial changes in the way we use your personal information we will notify you by posting a prominent announcement on this Web site.